APPOINTMENTS

From 1 November 2025, Ellen Stirling Medical Centre is Medicare Bulk Billing for Consultations for all patients with a valid Medicare Card.

All Procedures will be privately billed as per our Universal Bulk Billing policy.

For any questions, Please contact reception.

Private fees for the services which cannot be billed to Medicare:

• Insurance Medical
• Commercial drive medical
• Cancelled Driving Licence
• Dive Medicals

TELEPHONE CALLS

The receptionist will be able to assist you in most cases, however if you wish to speak to your doctor, a telephone consultation will be arranged private fees may apply.

REPEAT PRESCRIPTION

Patients must make an appointment for repeat prescriptions. They will not be issued without being seen by the GP.

REFFERRALS TO SPECIALISTS

If the doctor considers that a medical need exists for specialist treatment a referral will be provided. It is therefore important to make an appointment with the doctor who will discuss your problem with you and help you to decide on the appropriate course of action.

RECALLS

For patients who require regular check-up immunizations and/ or screening, we offer a recall service. This is done automatically unless we are advised that you would prefer not to be notified.

MEDICAL CERTIFICATES

Medical Certificates are legal documents. In order to obtain a medical certificate for work a consultation with your doctor is required. It is not legal to back date a certificate.

Centrelink medical certificates will not be given to patients without prior medical history on your file. Please book in with your regular GP to obtain this certificate

RESULTS

Patients are required to make a follow up appointment to discuss any abnormal results. Normal and INR results can be obtained from our practice nurse.

COMPLAINTS, COMPLIMENTS AND SUGESSTIONS

We are proud of our practice, but if you have any feedback or suggestions, please contact us on: info@gpwest.com.au

Your feedback is important to us and we take all information received seriously.